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National Automobile Club (NAC) Introduces Interactive Response for Road Service Providers
NAC Road Service Providers are now able to phone and interactively report that a service has been completed. By phoning the Service Provider Access Line, the driver or dispatcher can report the service closed with only a few key punches on their phone or mobile device. Once the information is successfully keyed in, the status of the service call is updated to complete and is removed from the Services in Progress Queue. “We at NAC, believe that this will enhance our ability to report in real time while at the same time making it convenient for our service providers to communicate that a service has been cleared.” says Ronn Chaussard, Vice President Operations and IT.
This feature is the first of several that NAC will make available to its service providers by expanding the capabilities of its web based platform. On-Line Access and Digital Dispatch are both in the final stages of testing and will be available via NAC’s web portal. “We have worked a long time building a platform to accommodate today’s on-line and interactive business needs and are extremely excited that they are being made available for our service providers,” adds Chaussard.
NAC, one of the nation’s foremost providers of roadside assistance programs for insurance carriers, public and private fleets, and individuals, has been providing praiseworthy roadside assistance since its founding in 1924. For more information on NAC visit www.thenac.com.
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